IndiGo fiasco: Airline offers Rs 10,000 vouchers to passengers stranded between Dec 3

NEW DELHI: IndiGo on Thursday said it will offer Rs 10,000 travel vouchers to passengers who were stranded for long hours during the widespread flight disruptions between December 3 and 5. The airline said the move aims to compensate customers affected by severe congestion at several airports after a large-scale crew shortage triggered delays and cancellations. The vouchers will remain valid for any IndiGo flight for the next 12 months. The airline said refunds for most cancelled flights have already been processed, while remaining transactions are expected to reflect soon. For bookings made through travel platforms, IndiGo said refund actions have begun and advised customers to write to customer.experience@goindigo.in if their contact details are incomplete in its system.