For frustrated Canadians trying to get answers from the Canada Revenue Agency (CRA) over the phone, there’s hope.

According to the CRA, since launching the 100-day Service Improvement Plan earlier this year, the tax agency has made “considerable” progress in reducing client wait times, improving service standards, scaling up new technologies into its processes, and improving user-friendly services.

This plan was implemented in September after Finance Minister Francois-Philippe Champagne sent a letter to the Chair of the Standing Committee on Finance demanding that the tax agency address its call centre delay issues.

“The CRA has increased its capacity to answer calls, enhanced key digital tools, and begun modernizing the systems that support Canadians every day,” stated Champagne on T

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