It’s beyond metaphor to say society, business and government all run on software. While there’s plenty we still do that doesn’t involve a screen, we have increasing amounts of digital interactions running on software while using social media, e-commerce applications and while interacting with all levels of government.

In New York City, residents and visitors have many digital interactions with city government, maybe without even realizing it. Emergency response, water usage monitoring, planning for new construction and oversight of utility construction on city streets all rely on complicated digital information technology systems. Different city agencies have responsibility for each of these and many more systems, appropriately so as they all rely on agency subject matter experts.

Howeve

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