HOUSTON, Texas (KTRK) -- For a week, a couple in southeast Houston says they've had to deal with water gushing from a meter right outside their home.

While the city has fixed the issue, both want to know why a matter they say was urgent took this long to address.

The home is located on Glenview Dr. near Hobby Airport. Collin Cox and Quinn Doran bought it two months ago

"This is our dream house. We love this house. We love the neighborhood. It's just frustrating. As soon as we've been settling in, something like this has happened," Doran said.

They say lately, living there has been anything but a dream.

The water has completely saturated as you get closer and closer to the foundation," Cox said.

A week ago, the couple says a water meter outside their home burst. Since then, they say,

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