RALEIGH, N.C. (WNCN) — As the North Carolina Division of Motor Vehicles continues to be plagued with long wait times and other challenges, DMV leaders from multiple states came together Thursday to discuss ways to modernize their respective agencies.

"Our vision is to be like a bank," NCDMV Commissioner Paul Tine said. "You show up, you might have a 15-minute wait, you have a 15-minute transaction."

According to Tine, the average statewide wait time is around two hours and 45 minutes from the moment a customer checks in. While new walk-in procedures mean drivers no longer have to show up hours before offices open, that number does not take into account how long people wait to get checked in.

"[That number] is not anywhere near where we need to be," he said.

Wait times were one of sever

See Full Page