Artificial intelligence could dramatically change how Canberrans choose insurance policies, but local brokers say the reality of the new technology is more expensive and more complicated on the ground.

A new report from the CSIRO and the Insurance Council of Australia found that AI could increase productivity, a priority for the federal government as it tries to boost worker productivity .

But local insurance brokers say the industry is still catching up with AI development, and the tech is unlikely to replace their roles.

The increased use of AI also reinvigorates an age-old issue for insurance companies: how to stop and spot fake and false claims being made .

CSIRO scientist and report co-author Dr Stefan Hajkowicz said AI could help the insurance industry process claims more qui

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