AUSTIN, Texas - An Austin woman thought she was protecting her money from scammers, but instead, she handed it right to them. Now she is out $25,000, and she says Wells Fargo isn't helping.

What they're saying:

On July 7, Jody Fillpot received a text message that looked like it came from her bank asking if she made a purchase at Walmart.

"Did you purchase anything at Walmart, yes or no, just wanting to approve the purchase and I was like, I didn't feel comfortable pushing on that," Fillpot said.

Fillpot said she did what she thought was smart and called the number on the back of her Wells Fargo card and no issues were reported. About 15 minutes later, her phone rang, from the same number.

"The guy immediately says his name and he's a senior supervisor with Wells Fargo Online Fraud D

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