LOUISVILLE, Colo. — Glenn Goodson thought he found a great deal buying his e‑bike online. Instead, he found himself stuck.

“There’s no place to get your bike repaired," he wrote to Denver7 Investigates. "They might send you the part to fix it, but that’s not guaranteed."

Goodson eventually shipped the bike back, but said the experience was a warning to riders drawn to internet bargains.

At E‑Bike of Colorado in Louisville, owner Randy Caranci said this scenario is all too common. His shop, like many others, no longer services electrical issues with most direct‑to‑consumer e‑bikes.

"If it’s a mechanical issue, we’ll fix it, but if it’s an electrical issue… we don’t want to touch it because of the liability," Caranci said.

Six years ago, one customer brought an online‑bought e‑bike into

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