Residents of a 17-story senior living facility on Jacksonville’s Southside are facing mobility challenges after the building’s elevators stopped working.

After receiving several complaints from residents and families, who said residents of Mount Carmel Gardens were “trapped inside with no way to get out,” News4JAX reached out to the property management company and the city to learn if anything is being done to address the elevator outages.

In a statement, the property management company SPM, Inc. said both elevators have been out of service since Thursday “due to water intrusion that damaged electrical control systems.”

The management team said they have ordered the replacement parts and are working to expedite the process with the manufacturer.

Additionally, the City of Jacksonville s

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