Optus has pointed the finger at technical equipment for its failure to recognise an emergency call outage as the company's offshore masters blame staff for another.

Singtel chief executive Yuen Kuan Moon and federal Communications Minister Anika Wells met in Sydney on Tuesday following two emergency call outages in a fortnight.

The pair, flanked by under-fire Optus chief executive Stephen Rue and chair John Arthur, discussed technical details about the outages and ways to restore trust in Australia's second-largest telco and the triple-zero system.

Mr Yuen gently backed Mr Rue to lead the telco and said "he is here to provide the solution".

"It's a people issue and it takes time to change and transform the people," Mr Yuen said.

But his comments prompted a scathing retort from the Com

See Full Page