Optus has pointed the finger at technical equipment for its failure to recognise an emergency call outage as the company's offshore masters blame staff for another.

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Singtel chief executive Yuen Kuan Moon and federal Communications Minister Anika Wells met in Sydney on Tuesday following two emergency call outages in a fortnight.

The pair, flanked by under-fire Optus chief executive Stephen Rue and chair John Arthur, discussed technical details about the outages and ways to restore trust in Australia's second-largest telco and the triple-zero system.

Mr Yuen gently backed Mr Rue to lead the telco and said "he is here to provide the solution".

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