WPTV

TALLAHASSEE, Fla. — The use of artificial intelligence in the insurance industry now has the attention of some Florida lawmakers.

On Oct. 7, several executives were called in to face questions before the House Subcommittee on Banking and Insurance.

WATCH BELOW: Florida lawmakers probe AI use in insurance claims, pricing decisions Florida lawmakers probe AI use in insurance claims, pricing decisions

"Insurance companies have used AI for decades, but the rise of generative AI is a game changer," Gary Sullivan of the American Property and Casualty Association said. "It's not about improving existing processes, it's about reimagining them, from underwriting and claims to customer service and risk management."

During the meeting, lawmakers had questions about how AI can affect polic

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