ST. PETERSBURG, Fla. - After months of complaints about irregularly high water bills, a St. Petersburg City Council committee has selected the billing and collection department for a formal management evaluation.

"We can’t ignore the letters we have been receiving," said St. Pete Council Member Lisset Hanewicz.

The backstory:

The spike in sky-high water bills was particularly prominent after Hurricanes Helene and Milton, though issues began before and continued after those storms. Between July 2024 and April 2025, the city adjusted more than 12,000 bills.

This spring, council also changed several procedures intended to make it easier for customers to get help when a bill looks irregular. Despite those changes, residents continue to contact FOX 13, saying their bills and the help pr

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