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NHS Lanarkshire , recognised nationally for leading innovation in Flow Navigation, hosted health and care leaders from Scotland to share insight and strengthen collaboration in urgent and unscheduled care. ‌

The national summit, co-hosted by the Centre for Sustainable Delivery (CfSD), brought together colleagues from NHS 24, the Scottish Ambulance Service (SAS) and health boards across the country. ‌

Flow Navigation connects clinicians across services - from GPs and emergency doctors to physiotherapists, nurses, and SAS teams - so patients can be rapidly assessed and directed to the right care. Instead of automatically attending an emergency department, people may be supported virtually or guided to NHS 24, community services, or specialist hospital care, depending on th

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