Clients of a prosthetics provider now under investigation are wondering what their consumer rights are — after spending thousands for ill-fitting, painful, and wrong-coloured prosthetics, or items that did not arrive.

Australian ocularist Jack McDonald, who was operating in multiple states, has been ordered to stop working while he is investigated by the Victorian Health Complaints Commission.

There are different avenues aggrieved clients can attempt to reclaim expenses through.

Some also say federal funding for those in need of prosthetics could help protect them from dodgy dealings.

Clients recount ordeals

After Stan Maine lost the end of three fingers in a farming accident, he engaged Jack McDonald to make some prosthetic fingertips.

Over the course of 21 appointments, Mr Main ev

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