A Commonwealth Bank employee who trained an artificial intelligence chatbot that later took her job has confronted the bank's top executives in front of shareholders.

Kathryn Sullivan was one of 45 customer service employees made redundant in late July before being offered a chance to stay with the bank following a Finance Sector Union case at the Fair Work Commission.

"Not all the jobs that were offered back were the same job that these people were made redundant from," Ms Sullivan said on Wednesday at the bank's annual general meeting in Brisbane.

"I just wanted to know what specific measures, if any, you have in place now to safeguard current staff from having their roles displaced by AI, and also offshoring," she said.

The 63-year-old has said previously she was made redundant afte

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