Royal Mail has been fined £21million for missing its first and second class mail delivery targets in the financial year.

Ofcom said the postal service only delivered 77% of first-class mail and 92.5% of second-class mail on time.

This was even after the regulator accounted for ‘exceptional weather events’, meaning its failure to deliver mail on time can’t be ‘justified’.

Between April 2024 and March 2025, the company was required to deliver 93% of first-class mail within one working day of collection and 98.5% of second-class mail within three working days.

This is the third year that the regulator has fined the company for breaching its obligation to deliver the post on time.

Ian Strawhorne, director of enforcement at Ofcom, said: ‘Millions of important letters are arriving late, and

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