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Royal Mail has been fined £21 million for missing its first and second class mail delivery targets in the 2024-25 financial year, regulator Ofcom said.

Ofcom found in an investigation that Royal Mail had missed its delivery targets for both first and second-class post. The postal service only delivered 77% of first-class mail and 92.5% of second-class mail on time in the 2024/25 financial year.

Both of these percentages fell well short of its 93% and 98.5% targets. The communications watchdog has now said Royal Mail must urgently deliver a credible improvement plan or the fines are likely to continue.

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Ian Strawhorne, director of enforcement at Ofcom, said: “Millions of important letters ar

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