Royal Mail fined £21m by watchdog for ‘persistent failures’ in meeting mail delivery targets

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Royal Mail has been fined £21m for missing its annual first and second class mail delivery targets in what has been dubbed "persistent failures".

The £21m fine comes after millions of letters arrived late across the UK over the last financial year, regulator Ofcom has said, and it represents the third-largest fine ever imposed by the communications watchdog.

Royal Mail delivered 77% of first class mail and 92.5% of second class mail on time during the 2024-25 financial year, Ofcom found, which was short of its respective 93% and 98.5% targets.

This is now the third year in a row that the British delivery giant has been fined for not meeting its service requirements. View 3 Images

Ian Strawhorne, director of enforcement at Ofcom, said: “Millions of important letters are