At the heart of the Carson McDowell report into the Solicitors Regulation Authority’s handling of SSB Law is the argument that the regulator missed opportunities to act earlier.

This is a timeline of what the SRA knew and when:

January 2019: SSB begins receiving CWI claims from claims management companies (CMCs).

Early 2019: Following a meeting held by the government with various stakeholders to discuss concerns about CWI claims, SRA forms Operation Grouse, a working group to monitor such cases.

2020

18 June: First report to SRA from a client/consumer about SSB’s handling of CWI claims, alleging the forging of a signature on a conditional fee agreement.

7 July: SRA issues a warning notice to the legal profession on CWI claims.

17 July: First report to SRA from a CWI installer.

Inst

See Full Page