Kiosk outages delaying travellers at some Canadian airports are “not acceptable,” according to the head of Canada’s border agency.
Toronto Pearson Airport reported Friday that an outage at its inspection kiosks had held up passengers in two terminals, the latest issue to hit aging IT infrastructure at the Canada Border Services Agency (CBSA).
"We do have legacy systems. We do have contingency plans. But it’s not acceptable that they go down," said CBSA President Erin O’Gorman.
Late last month, a system outage prevented border officers from reviewing potential security flags related to truck drivers entering the country from the United States, according to the officers’ union.
Public Safety Minister Gary Anandsangaree said he has asked O’Gorman to report back to him within 90 da