BRIGANTINE, N.J. (WPVI) -- If you pay money to a home warranty company, then you expect your claims to be covered. But one viewer tells Action News it did not work out that way in her case.

"I was very happy because of how you people helped me," said Rosemarie Jones from Brigantine, New Jersey.

The Troubleshooters via Call for Action helped Jones with her home warranty company.

Jones says she'd been paying the company $55 a month for years.

"And I had full coverage for my air conditioner and heater," she said.

Jones said earlier this year, her air conditioner broke, which meant both her AC and heating unit had to be replaced. But the warranty company was willing to pay only $1,500.

"I was very upset because I have full coverage for both," she said. "So, I had my contractor call th

See Full Page