Q: I bought a microwave from Best Buy, and it doesn’t work. Technicians have replaced 10 parts over four visits, but they can’t fix it.

Now the unit has started smoking, and a technician has admitted that they may never be able to repair it. Best Buy refuses to replace the microwave, saying it doesn’t meet their “monetary limit.” What can I do?

— Amber Lise, Glen Ellyn, Ill.

A: Best Buy should have replaced your microwave quickly after it failed to repair it. It looks like you paid extra for Best Buy’s protection warranty, which covers you up to the regular retail price at the time of purchase. And that was the problem — with all the technician visits, it seems Best Buy had already exceeded the price of the microwave.

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