ALEDO, Ill. (KWQC) - People living in Aledo can now report delays in trash or recycling collection, or other issues, with a customer support hotline.

City officials announced the hotline for Lakeshore Recycling Systems, the city’s only solid waste management vendor, was available on Monday, according to a media release.

City officials have been working with the company to improve service after an increase in complaints about trash services and multiple service disruptions in 2025.

“Having a direct line of communication between our residents and LRS is a step in the right direction to improve service delivery for Aledo,” Michael Chausse, Aledo’s city administrator, said in the release. “However, we also have heard hundreds of resident complaints and continue to work with LRS to correct s

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