IndiGo CEO Pieter Elbers on Thursday apologised after hundreds of flights were cancelled and delayed, leading to massive chaos at airports across cities over the last three days. In an internal email to staff, now viral on social media, Elbers admitted that the company could not live up to the promise to the flyers.

"We serve close to 380,000 customers a day and want each of them to have a good experience. We could not live up to that promise these past days and we have publicly apologised for that," he said.

In the internal email, Elbert further mentioned a set of challenges that impacted the flyer's performance in the last 48 years. He also expressed his gratitude to "all of his colleagues" who were at the operational end, including the pilots, cabin crews, engineers, and several other

See Full Page