Amid continuous disruption to its services, affecting hundreds of passengers across the nation for the past few days, the Chief Executive Officer (CEO) of IndiGo Airlines on Thursday acknowledged that the company "could not live up to the promise of providing a good experience to customers."

In a letter to IndiGo employees, Pieter Elbers apologised for the cancellations and delays of hundreds of flights operated by the airline in the past few days.

"These past few days have been difficult for many of our IndiGo customers and colleagues. We serve close to 380,000 customers a day and want each of them to have a good experience. We could not live up to that promise these past days, and we have publicly apologised for that," Elbers wrote.

The CEO blamed operational challenges, including the

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