Nikki K. Lopez still remembers one of the first moments that sparked the idea for Caregiver OneCall .

During the peak of the COVID-19 pandemic in 2020, Lopez flew back to her native Jamaica to take care of her grandmother, Beryl Gordon. Lopez had long referred to her grandmother as her “favorite person in the world,” but caregiving created an entirely new dynamic.

Lopez was tasked with a laundry list of responsibilities for her bed-bound grandmother while juggling her day job. By the end of the first day, Lopez thought to herself that she couldn’t handle everything that caregiving entailed. By the end of the first week, Lopez had gone three days without a shower and was neglecting her own personal needs.

“I remember one night she called out to me, and I was so tired that my first inst

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