IndiGo, India’s largest airline, faced an unprecedented operational crisis on Thursday after cancelling more than 550 flights—its highest single-day disruption in 20 years. This marks the third consecutive day of severe turbulence for the carrier as it continues to struggle with crew shortages, technical issues, and winter-related congestion across major airports.

The airline, which operates roughly 2,300 flights daily, acknowledged that it miscalculated workforce needs under the revised Flight Duty Time Limitations (FDTL) norms. As a result, IndiGo’s on-time performance plummeted to 19.7 percent on Wednesday, down from 35 percent on Tuesday.

Passenger impact was felt nationwide, with major hubs reporting extensive cancellations:

Mumbai: 118 flights

Bengaluru: 100 flights

Hyderabad: 7

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