View Image

A top Dudley councillor admitted he is not happy with an online service which left people waiting up to six months for help.

Cllr Ed Lawrence, Dudley's cabinet member for transformation, was responding to questions from councillors at a meeting of the authority on December 1 about a part of the MyDudley system.

Labour councillors said a new element of the system, which allowed elected members from all sides to report issues raised by residents, revealed how long cases they opened took to be dealt with and how delays were a result of spending reductions.

Cllr Qasim Mughal claimed cuts in staffing had 'hollowed out the council's ability to deliver even the basics'.

Cllr Mughal said: "Residents don't come to us as a first resort, they come to us when the council has already fa

See Full Page