HARTFORD, Conn. (WTNH) -- Le Creuset, the French-Belgian company known for producing colorful cast-iron cookware, issued an apology on social media Monday after a sold-out event in Hartford "did not live up to expectations."

Le Creuset hosted a "Factory to Table" event at the Connecticut Convention Center in Hartford from Sept. 4 to Sept. 7. Attendees who had purchased a $35 VIP ticket would get a "Mystery Box," which were promised to contain at least $300 worth of Le Creuset products, if they spent at least $150 at the event, according to the company's website.

On Monday afternoon, the company posted on its Instagram story, apologizing and saying the "ticketing platform and Mystery Boxes did not live up to expectations" of the attendees. The company provided an email address for attende

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