WESTLAKE, Ohio -- Jan Gilbert trusted Mi Bella Aesthetics when she became a client two years ago at the wellness spa in the Bay Crossing plaza.

That trust cost her $559 that she may never see again.

The medical spa closed abruptly at the end of last month, leaving clients unable to access funds they had deposited for future treatments.

“I became a client about two years ago,” Gilbert said. After initially paying per visit, she was offered a special discount.

“At that time I saw the discount, I decided to call and put it on my Visa -- for a total of $559.”

Now Gilbert is fighting back, determined not to let the business owners walk away from their obligations to clients.

“I am not letting go,” she said.

Gilbert has pursued every avenue available to recover her money and hold the bu

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