Optus has confirmed at least five customers tried to warn it about the Triple Zero outage now linked to multiple deaths, but call centre operators did not escalate those concerns because there were no “red flags” in the beleaguered telecommunication giant’s system.

South Australian police say a newborn boy is unlikely to have died as a result of a catastrophic Triple Zero failure on the Optus network despite his family being affected by the outage.

Optus CEO Stephen Rue speaks to the media on Sunday. Credit: Flavio Brancaleone

On Sunday, the embattled telco’s chief, Stephen Rue, revealed the outage had affected two emergency calls made by NSW residents near the South Australian border.

As pressure mounts on Rue over why Optus waited 40 hours to inform the public about a Triple Zero

See Full Page