Optus has confirmed at least five customers tried to warn it about the Triple Zero outage now linked to multiple deaths, but call centre operators did not escalate those concerns because there were no “red flags” in the beleagured telecommunication giant’s system.

It comes as South Australian Police say a newborn boy is unlikely to have died as a result of a catastrophic Triple Zero failure on the Optus network, despite his family being impacted by the outage.

On Sunday, the embattled telco’s chief, Stephen Rue told media a review of its call logs had found a further three customers had contacted Optus to warn them about the outage on Thursday, on top of the two it was already aware of.

But Rue said those warnings were not acted on because they were not yet aware of the problem.

“As we

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