New Delhi: Facing one of its most challenging operational weeks in recent months, IndiGo CEO Pieter Elbers has openly acknowledged that the airline failed to deliver on its promise of providing a seamless travel experience, amid hundreds of delays and cancellations that have affected passengers nationwide.

In a candid letter addressed to IndiGo employees on Thursday, Elbers said the airline had issued a public apology after operational breakdowns triggered widespread inconvenience, including nearly 300 cancellations in a single day.

“These past few days have been difficult for many of our IndiGo customers and colleagues. We fly close to 380,000 passengers daily, and our commitment is to ensure a smooth experience for each one. Unfortunately, we could not live up to that promise,” Elber

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