New Delhi, Dec 4, 2025

IndiGo CEO Pieter Elbers on Thursday admitted that the airline is going through severe operational turbulence, saying immediate priority remains to stabilise services and restore punctuality, even as achieving that “is not an easy target”.

In an internal message to employees, Elbers admitted that IndiGo, India’s largest carrier, has fallen short of delivering a satisfactory travel experience in recent days amid widespread disruptions that triggered passenger frustration.

The airline has been reeling under a wave of cancellations and delays, with more than 300 flights cancelled on Thursday alone and many others running late through the day.

“These past few days have been difficult for many of IndiGo’s customers and colleagues,” Elbers told staff, adding: “We serve

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