A St. Augustine couple says they did everything their bank told them to do and still lost their entire life savings.

Nearly two years after falling victim to a sophisticated impersonation scam, Tom and Ann Hill are still fighting to recover $42,000 taken from their Chase Bank account. The bank officially denied their claim last month, closing the case.

The I-TEAM obtained records and interviews that show the scam began with what looked like a routine text message on Jan. 18, 2024.

Ann Hill says she didn’t respond to the number in the message. Instead, she called the customer service line on the back of her debit card. Minutes later, a scammer posing as a Chase representative called her back.

That’s when the Hills’ savings vanished.

“They ended up taking $42,000 total out of our bankin

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