The debacle now threatens IndiGo’s position in the industry, and its ambitious expansion plans. (Photo: Vijay Sartape/NDTV Profit) Show Quick Read Summary is AI Generated. Newsroom Reviewed

It was the straw that broke the highly optimized camel’s back.

Sometime in the evening of Dec. 2, three days before India’s largest airline would lose control of its operations in one of the country’s worst aviation disruptions, IndiGo executives noticed that a technology glitch in its check-in system was delaying late-night flights.

This in turn was affecting a pilot duty roster recently fine-tuned to incorporate new government rules mandating longer rest hours and fewer night landings.

Compounded by winter flight schedule changes, air congestion and adverse weather, the math was suddenly not

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