As passenger frustration mounted nationwide over IndiGo’s massive flight cancellations this month, one flier highlighted the airline’s front desk staff at Bengaluru’s Kempegowda International Airport (KIA) handling the crisis with “composure under intense pressure”.

Across India, lakhs of passengers were affected by the IndiGo cancellations that have upended travel plans, weddings, business trips, and medical journeys.

Caught in the middle of what she called a “ night of despair ,” Visvanath, 59, was among the thousands stranded at the Bengaluru airport when IndiGo cancelled more than 200 flights in a single day amid the crisis caused by pilot shortages, flawed crew rostering, and new duty-time rules that have thrown operations into disarray.

In a social media post titled “Shame o

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