A Bengaluru man’s brief conversation with an IndiGo ground staffer during a 10-hour flight delay has gone viral after she responded to his concern with calm humour and emotional clarity.

The incident occurred amid IndiGo’s ongoing operational crisis, which has triggered massive delays and cancellations across its network over the past week. The disruptions have led to heavy passenger complaints and intense scrutiny of the airline’s handling of the situation.

In a post on LinkedIn, Prateek Malpani described the incident, saying that his IndiGo flight from Delhi to Bengaluru, scheduled for 7 pm, finally departed at 5 am the next morning.

Through the long queues and mounting frustration among passengers, he said he realised there was no point shouting at the airline staff, who were already

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