Good Job is Slate’s advice column on work. Have a workplace problem big or small? Send it to Laura Helmuth and Doree Shafrir here . (It’s anonymous!)
Dear Good Job,
I am self-employed and meet with clients individually for a specialized type of personal coaching. I’ve been doing this work for 15 years and typically have a full schedule, sometimes with a waitlist for new clients. While I’ve always had the occasional flaky client who has difficulty making it to appointments, this problem has become MUCH worse in recent years, to the point that I am stunned by the frequency of same-day cancellations, no shows, and last-minute requests for reschedules! One example from a client: “I made a scheduling mistake, can we move tomorrow’s session to another time that same day?” No, we canno