GILBERT, AZ (AZFamily) — After more than a month of public outcry, Gilbert town leaders addressed skyrocketing water bills and recent system changes that left many residents frustrated and confused.

Hundreds of residents reached out to Arizona’s Family, saying “something’s not adding up.” The investigative team stayed On Your Side pushing for answers. What they uncovered included a rate increase, a new billing portal and concerns over faulty meters impacting households across Gilbert.

The Gilbert water tower is usually the talk of the town. It stands tall in black and white, and for many, so did the numbers on their bills. Sky-high bills and questions about water usage flooded in, with heated remarks aimed at town leaders.

“We are hitting $180, $190 a month for our water bill,” said

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